By placing the order on our store, you accept our shipping policy.
- We offer worldwide shipping with 2 to 3 business days for order processing after receiving your order confirmation email. After the order dispatch, the estimated delivery time is 7 to 10 business days for all orders within U.S.A. via USPS and international orders can take between 20 to 25 business days to deliver, depending on your country or region.
- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Izzyshape is not responsible for these charges if they are applied and are your responsibility as the customer.
- You must always consider using a trackable shipping service or purchasing shipping insurance. We do not provide a return label or pay for returns shipping.
- For undelivered or lost packages, please file a claim within 14 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted.
- If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
- In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
- Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.
- Sometimes we split your order into multiple shipments. It is done if we have something in stock that can be delivered to you before the rest of your order. In such a case, you’ll be notified along with the tracking information of each shipment.
- We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You will receive another notification when your order has shipped.
If you haven’t received your order confirmation within 2 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.